All our customers are entitled to free email based support. We typically respond within just a few hours, with offices in Europe and North America we cover the business-day world-wide. How we afford providing free support? Because our products are made so that you don’t need support that often. But if you need support, it is good to know we work with you, fast, no forms to fill out, just plain support and advice. If you have a question here and now, don’t hesitate to write to [email protected] or have a look into our Knowledge Base.
For enterprise needs we do offer premium support options with guaranteed SLAs, phone email, or even on-premise support and services.
We are happy to customize the platform for you – wether you want your own company logo and/or configuration hardwired into the product, or you are a system integrator or hardware vendor that needs a fully customized solution. Please contact us for more information.