skip to Main Content

Support

Stratodesk provides top-tier support to customers using NoTouch software. Stratodesk offers varying support tiers, Bronze, Silver, Gold and Platinum, ensuring any organization can get the right level of support it needs to ensure a secure and powerful endpoint deployment.

Need Support?

Email us at [email protected] with any technical concerns you may have. Zero forms. Zero frustrations.

For enterprise needs we do offer premium support options with phone, email, and on-premise support and services.

Support Tiers

As with any advanced software solution, fast and reliable support is a must-have for enterprises and organizations of all shapes and sizes. But every organization has different support requirements. In order to meet these requirements as specifically as possible, Stratodesk offers varying support tiers, Bronze, Silver, Gold and Platinum, ensuring any organization can get the right level of support it needs to ensure a secure and powerful endpoint deployment.

BRONZE

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Number of Named Account Personnel: 1

Non-Critical Typical Response Time: 3 Business Days

Critical Typical Response Time: Same Business Day

SILVER

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Flexible Callback Option

Number of Named Account Personnel: 3

Non-Critical Typical Response Time: 2 Business Days

Critical Typical Response Time: Same Business Day

GOLD

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Flexible Callback Option

Remote Access Support

Post Deployment Onboarding Session

Priority Level 2 Support Escalation

Phone and Email based Support

Support via Remote Access

Ticket Monitoring

Priority Escalation

Number of Named Account Personnel: 5

Non-Critical Typical Response Time: 1 Business Days

Critical Typical Response Time: 2 Business Hours

PLATINUM

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Phone Support (Call back upon Ticket Submission)

Remote Access Support

Post Deployment Onboarding Session

Priority Level 2 Support Escalation

Phone and Email based Support

Support via Remote Access

Ticket Monitoring

Priority Escalation

Designated Support Contact

Roadmap Session

Technical Webinars

Quarterly Cadence Reviews

Quarterly Cadence Reviews

Enrollment into Customer Advisory Panel

Number of Named Account Personnel: Unlimited

Non-Critical Typical Response Time: 1 Business Days

Critical Typical Response Time: 2 Business Hours

Monday – Friday | 8am – 8pm EST (U.S.) | 8am – 6pm CET (EMEA)
24 x 7 for Critical Issues (GOLD/ Platinum ONLY)

Support Tiers

As with any advanced software solution, fast and reliable support is a must-have for enterprises and organizations of all shapes and sizes. But every organization has different support requirements. In order to meet these requirements as specifically as possible, Stratodesk offers varying support tiers, Bronze, Silver, Gold and Platinum, ensuring any organization can get the right level of support it needs to ensure a secure and powerful endpoint deployment.

Support Feature/Level

BRONZE

SILVER

GOLD

PLATINUM

Number of Incident/Case Submission

Unlimited

Unlimited

Unlimited

Unlimited

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Flexible Callback Option

Remote Access Support

Post Deployment Onboarding Session

Priority Level 2 Support Escalation

Phone and Email based Support

Support via Remote Access

Ticket Monitoring

Priority Escalation

Designated Support Contact

Roadmap Session

Technical Webinars

Quarterly Cadence Reviews

Enrollment into Customer Advisory Panel

Number of Named Account Personnel

1

3

5

Unlimited

Non-Critical Typical Response Time

3 Business Days

2 Business Days

1 Business Days

1 Business Days

Critical Typical Response Time

Same Business Day

Same Business Day

2 Business Hours

2 Business Hours

Monday – Friday | 8am – 8pm EST (U.S.) | 8am – 6pm CET (EMEA)
24 x 7 for Critical Issues (GOLD/ Platinum ONLY)

Get NoTouch Support

To purchase Silver, Gold or Platinum support levels please reach out to your preferred Stratodesk Partner or your Stratodesk Sales representative.

Access to Specialized Stratodesk Technical Resources

Improved System Performance and Reduced Downtime

Reliable, Timely Responses

Incident Analysis and Resolution

Software and Documentation Updates

Subscribe to our newsletter:

Back To Top
X