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Support and Services

All of our customers are entitled to free email-based support. We typically respond within just a few hours, and with offices in Europe and North America we cover the business-day world-wide. How can we afford to provide free support? That’s just it: our products are made in such a way that our customers don’t need support that often. But when someone does need it, we work with you, fast, with no forms to fill out, just plain support and advice. If you have a question here and now, don’t hesitate to write to [email protected] or have a look into our Knowledge Base.

For enterprise needs we do offer premium support options with guaranteed SLAs, phone, email, and even on-premise support and services.

We are happy to customize the platform for you – whether you want your own company logo and/or configuration hardwired into the product, or you are a system integrator or hardware vendor that needs a fully customized solution. Please contact us for more information.

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