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Support and Maintenance

Stratodesk provides top-tier support to customers using NoTouch software. Of course, as with any advanced software solution, fast and reliable support is a must-have for enterprises and organizations of all shapes and sizes. But every organization has different support requirements. In order to meet these requirements as specifically as possible, Stratodesk offers varying support tiers, Bronze, Silver, Gold and Platinum, ensuring any organization can get the right level of support it needs to ensure a secure and powerful endpoint deployment.

Support and Maintenance

Software Support Reinvented.

Stratodesk Support and Maintenance provides four unique levels of support services, all of which include access to Stratodesk technical resources for assistance in resolving software implementation or operational issues. Stratodesk releases updates to software and knowledge base documentation as soon as they are made available.

Access to Specialized Stratodesk Technical Resources

Improved System Performance and Reduced Downtime

Reliable, Timely Responses

Incident Analysis and Resolution

Software and Documentation Updates

BRONZE

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

SILVER

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Phone Support (Call back upon Ticket Submission)

GOLD

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Phone Support (Call back upon Ticket Submission)

Remote Access Support

Post Deployment Onboarding Session

Priority Level 2 Support Escalation

Phone and Email based Support

Support via Remote Access

Ticket Monitoring

Priority Escalation

PLATINUM

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Phone Support (Call back upon Ticket Submission)

Remote Access Support

Post Deployment Onboarding Session

Priority Level 2 Support Escalation

Phone and Email based Support

Support via Remote Access

Ticket Monitoring

Priority Escalation

Designated Support Contact

Roadmap Session

Technical Webinars

Quarterly Cadence Reviews

Access to Beta Releases

Enrollment into Customer Advisory Panel

Monday – Friday | 8am – 8pm EST (U.S.) | 8am – 6pm CET (EMEA)
24 x 7 for Critical Issues (GOLD/ Platinum ONLY)

Support Feature/Level

BRONZE

SILVER

GOLD

PLATINUM

Number of Incident/Case Submission

Unlimited

Unlimited

Unlimited

Unlimited

NoTouch OS Updates and Upgrades

NoTouch Center Updates and Upgrades

Web-Based Support

Access to Knowledge Base

Phone Support
(Call back upon Ticket Submission)

Post Deployment Onboarding Session

Priority Level 2 Support Escalation

Phone and Email based Support

Support via Remote Access

Ticket Monitoring

Priority Escalation

Designated Support Contact

Roadmap Session

Quarterly Cadence Reviews

Access to Beta Releases

Enrollment into Customer Advisory Panel

Monday – Friday | 8am – 8pm EST (U.S.) | 8am – 6pm CET (EMEA)
24 x 7 for Critical Issues (GOLD/ Platinum ONLY)

Get NoTouch Support

To purchase Silver, Gold or Platinum support levels please reach out to your preferred Stratodesk Partner or directly to Stratodesk at [email protected].

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