While many companies struggle, BPO companies grow. The pandemic has had a massive impact on BPOs. While some industries stagnate, a recent report finds that the Business Process Outsourcing (BPO) market will only continue to grow over the next few years. This growth is only fueled by the pandemic – enterprises are switching to BPOs during the pandemic to help save on costs. But how can BPOs ensure security while trying to keep up with the demand for their services?

One solution BPOs are turning towards is VDI. VDI not only enables BPOs the ability to ensure remote workers have secure access to the apps and data they need, in many ways, it can even save money for enterprises. Do BPO’s need VDI? It seems so. Here’s why.

Better Access to Talent – Anywhere in the World

BPOs are no strangers to remote work. In order to compete in a massively competitive landscape, BPOs leverage remote workers, agents and contractors around the world. VDI can help fuel this competitive edge by taking away a lot of the hassle involved with IT endpoint management. It also enables important security for the entire digital perimeter, regardless of where endpoints are being accessed and used. Thanks to VDI, 24/7 access to critical apps and data anywhere is possible.

Sensible Scaling

In the BPO world, needs change. The same goes for number of workers. During peak seasons, contractors and agents will need to be added. However, what do you do with the hardware added during peak seasons once those are done and the workers gone? VDI unlocks several options to solve this challenge. For starters, VDI makes it easy to repurpose devices, so new devices don’t need to be added. Secondly, VDI is very personal device friendly. Enabling bring your own device, in fact, is a cinch with VDI. VDI as a service in the Cloud (called Desktop as a Service) is also a great boon to flexibility and scalability. BPOs can leverage desktops when they need them, then dial them down when they no longer need them. An additional benefit is the fact that BPOs that leverage DaaS don’t need to do the heavy lifting in house.

Centralized Endpoint Management

IT management, especially in the age of remote work, is incredibly challenging. Any IT leader will tell you so. Fortunately, VDI can be a fundamental step towards simplifying IT management. Things like managing Helpdesk requests, and ensuring access to the things workers need to get their jobs done are much easier once VDI is in place. Additionally, lower cost thin clients (x86 or ARM) can be leveraged by remote workers, alongside personal devices. This not only reduces endpoint complexity but saves on costs.

No Need to Compromise on Security

Saving the best for last – security is one of the primary reasons BPOs choose VDI. Why? Well, security ranks high consistently on any organizations list. In a BPO setting, however, the need for security is amplified. After all, BPOs consistently handle confidential corporate data not only for themselves, but for their customers. And yet, they also leverage a remote workforce spread-out around the world. Without VDI, this would be an impossible task. How can you ensure the safety and security of vital information on endpoint devices not only for full time workers but seasonal or part time contractors and agents? It’s enough to make even the most seasoned IT leader’s head spin.

It’s straightforward enough. When BPOs leverage VDI, BPOs win. Visit our BPO page to learn more about how BPOs get the most out of their VDI deployment when they use NoTouch to:

• Run on and secure remote endpoints
• Support critical third party integrations like Avaya, Imprivata and more.
• Ensure ongoing connectivity to call center agents and other essential workers.

 

Bonus: BPO Use Case – How iQor Saved Millions Using Stratodesk Software