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Stratodesk Jobs

Dream of working for a global innovation leader? Stratodesk has been at the forefront of technology for years, providing a best-in-class work environment. More opportunity, more innovation, an awesome atmosphere, responsibility, and fun – that’s what it’s like to work at Stratodesk!

Technical Support Engineer – Nashville, TN

As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and fixing NoTouch Desktop issues. You will troubleshoot the NoTouch Desktop platform in multiple types of virtual environments (Citrix, VMware, Microsoft) and take ownership of problem isolation, resolution, and bug reporting. To be successful in this role, you must be a motivated self-starter, able to work from both home and office, be committed to ongoing, self-education, possess strong customer service skills and have excellent technical problem solving skills.  

Your responsibilities:

  • Resolve customer problems via email, phone or occasionally via remote access
  • Give product demos/webinars  online or in person at trade shows and on-site
  • Maintain customer loyalty through integrity and accountability
  • Research customer issues in a timely manner and follow up directly with the customers with recommendations and action plans
  • Escalate cases to management and/or engineering team when necessary
  • Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for re-use throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
  • Learn as much about our products and ecosystem as you can!

Your profile:

  • A strong and enthusiastic commitment to resolving customer problems in a high quality and timely manner
  • Working knowledge of Linux systems
  • System administration skills
  • Detailed understanding of network architecture (TCP/IP, Routing, Firewalls)
  • Fundamental understanding of shell scripting
  • Some programming experience (especially in Python) is a plus. So is being able to basically understand source code
  • Experience in virtualized environments such as ESX/vSphere, Xen, AWS
  • Good written and verbal communication skills with a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Excellent interpersonal skills with the ability to maintain and be in control of customers under all circumstances
  • High energy, high integrity, grace under pressure – must be able to deal with difficult customer situations with professionalism
  • Fluent in English. Any other language is a plus. 
  • You are not opposed to occasional travel to see enterprise customers and participate in trade shows.

Stratodesk is committed to providing solutions that power the future of work. We are a team made of knowledgeable tech professionals and innovative thinkers who are passionate about the work we do. If you fit the requirements listed above and want to be part of a fun and fast growing team, we want to meet you!

To apply, please fill out the form below



Sales Engineer – US (Anywhere)

As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and fixing NoTouch Desktop issues. You will troubleshoot the NoTouch Desktop platform in multiple types of virtual environments (Citrix, VMware, Microsoft) and take ownership of problem isolation, resolution, and bug reporting. To be successful in this role, you must be a motivated self-starter, able to work from both home and office, be committed to ongoing, self-education, possess strong customer service skills and have excellent technical problem solving skills.  

Your responsibilities:

  • Resolve customer problems via email, phone or occasionally via remote access
  • Give product demos/webinars  online or in person at trade shows and on-site
  • Maintain customer loyalty through integrity and accountability
  • Research customer issues in a timely manner and follow up directly with the customers with recommendations and action plans
  • Escalate cases to management and/or engineering team when necessary
  • Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for re-use throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
  • Learn as much about our products and ecosystem as you can!

Your profile:

  • A strong and enthusiastic commitment to resolving customer problems in a high quality and timely manner
  • Working knowledge of Linux systems
  • System administration skills
  • Detailed understanding of network architecture (TCP/IP, Routing, Firewalls)
  • Fundamental understanding of shell scripting
  • Some programming experience (especially in Python) is a plus. So is being able to basically understand source code
  • Experience in virtualized environments such as ESX/vSphere, Xen, AWS
  • Good written and verbal communication skills with a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Excellent interpersonal skills with the ability to maintain and be in control of customers under all circumstances
  • High energy, high integrity, grace under pressure – must be able to deal with difficult customer situations with professionalism
  • Fluent in English. Any other language is a plus. 
  • You are not opposed to occasional travel to see enterprise customers and participate in trade shows.

Stratodesk is committed to providing solutions that power the future of work. We are a team made of knowledgeable tech professionals and innovative thinkers who are passionate about the work we do. If you fit the requirements listed above and want to be part of a fun and fast growing team, we want to meet you!

To apply, please fill out the form below

Software QA/Test Engineer – Nashville, TN

Stratodesk is looking for an experienced, motivated and talented Software QA/Test Engineer to join our growing team!
The QA/Test Engineer will be responsible for testing and quality/performance assurance of Stratodesk VDI/IoT products and their many third party integrations used by enterprise customers worldwide. In this position, the QA/Test Engineer will work closely with the product development team executing test cases, recording results and providing feedback to product development engineers.

Responsibilities and Duties

  1. Maintain use cases, test matrices, and regression tests for new and existing features.
  2. Maintain hands-on involvement in manual test execution, test automation and risk coverage analysis.
  3. Identify and document software defects and collaborate with developers to verify fixes.
  4. Work closely with development team members to troubleshoot and perform root cause analysis.

Qualifications and Skills

  • Bachelor’s degree in Computer Science and 2+ years experience in a similar position (or an equivalent combination of education and/or work experience)
  • Strong written and verbal skills with the ability to present data in a logical manner.
  • Familiar with TCP/IP networking.
  • Basic Linux experience.
  • Familiarity with RDP, Citrix, VMware or VDI in general is a plus.
  • Natural curiosity to troubleshoot and solve problems.
  • Passion for customer satisfaction and product quality improvement.
  • Detail oriented, able to prioritize tasks, organized.
  • Good at analyzing root causes for problems and improving processes.
  • Able to work independently with limited supervision but also able to take initiative within the team.
  • Ability to work with team members across multiple geographic locations.
  • Ability to work directly with customers to troubleshoot issues when needed.

Stratodesk is committed to providing solutions that power the future of work. We are a team made of knowledgeable tech professionals and innovative thinkers who are passionate about the work we do. If you fit the requirements listed above and want to be part of a fun, motivated and fast growing team, we want to meet you!

To apply, please fill out the form below


Contact us at [email protected] with your resume if you are interested in any of these positions. We currently do not sponsor US visas. We will NOT accept service providers or contract a company. No recruiters, please!

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