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Stratodesk Jobs

Dream of working for a global innovation leader? Stratodesk has been at the forefront of technology for years, providing a best-in-class work environment. More opportunity, more innovation, an awesome atmosphere, responsibility, and fun – that’s what it’s like to work at Stratodesk!

Stratodesk is the world’s leading endpoint OS and management solution. It is used by government and healthcare organizations, banks, SMBs and large enterprises to eliminate cost and scalability obstacles facing their complex network of devices. By delivering the only management software for mixed environments of x86, ARM and Raspberry Pi devices, Stratodesk is reinventing endpoint computing for enterprise IoT and VDI. Our cutting edge, linux-based solution, NoTouch, is hardware-agnostic and runs on the Raspberry Pi.

Sales Engineer / Technical Support Engineer

As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and fixing NoTouch Desktop issues. You will troubleshoot the NoTouch Desktop platform in multiple types of virtual environments (Citrix, VMware, Microsoft) and take ownership of problem isolation, resolution, and bug reporting. To be successful in this role, you must be a motivated self-starter, able to work from both home and office, be committed to ongoing, self-education, possess strong customer service skills and have excellent technical problem solving skills.  

Your responsibilities:

  • Resolve customer problems via email, phone or occasionally via remote access
  • Maintain customer loyalty through integrity and accountability
  • Research customer issues in a timely manner and follow up directly with the customers with recommendations and action plans
  • Escalate cases to management and/or engineering team when necessary
  • Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for re-use throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
  • Learn as much about our products and ecosystem as you can!

Your profile:

  • A strong and enthusiastic commitment to resolving customer problems in a high quality and timely manner
  • Working knowledge of Linux systems
  • System administration skills
  • Detailed understanding of network architecture (TCP/IP, Routing, Firewalls)
  • Fundamental understanding of shell scripting
  • Some programming experience (especially in Python) is a plus, being able to basically understand source code
  • Experience in virtualized environments such as ESX/vSphere, Xen, AWS
  • Good written and verbal communication skills with a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Excellent interpersonal skills with the ability to maintain and be in control of customers under all circumstances
  • High energy, high integrity, grace under pressure – must be able to deal with difficult customer situations with professionalism
  • Fluent in English. If applying in Vienna, Austria, additionally fluent German communication skills required
  • Live close by our office so that you don’t mind commuting several days a week to the office, more often in the beginning
  • You are not opposed to occasional travel to see enterprise customers

Note: There are openings in both the San Francisco Bay Area, USA, and Vienna, Austria. Please specify which location you are applying for.

To apply, please send resume to [email protected].

Sales Manager, EMEA

Stratodesk is looking for a Sales Manager that will grow sales with new and existing customers. This individual should have a proven track record of meeting and exceeding individual and team quotas with experience in B2B enterprise software sales.

Your responsibilities:

  • Develop a sustained sales pipeline by actively prospecting via cold-calls and marketing lead follow-up to develop and maintain professional relationships to independently close contracts at a close frequency and value to meet or exceed productivity and quota expectations.
  • Negotiate contracts with clients and work closely with management.
  • Develop, write, and deliver value-based sales proposals and respond to client RFP.
  • Use Stratodesk’s software to demonstrate its capabilities to potential clients in person or via web demo.
  • Appropriately engage management and staff in the sales cycle and provide ongoing feedback to other areas of the organization.
  • Follow the established sales process.
  • Consistently and regularly use Hubspot to provide timely and accurate forecasting and reporting of activity.

Your profile:

  • Minimum 2-5 years B2B sales experience, preferably in software or IT.
  • Demonstrated sales track record in meeting or exceeding assigned individual quota, including a proven track record of new business sales.
  • Experience selling software products and solutions to IT professionals and decision makers.
  • Strong cold calling skills –you should be comfortable calling directly into an organization and seeking out decision-makers for our software.
  • Enjoys working in a targeted environment to challenge KPIs.
  • Great negotiation and communication skills.
  • To be self-motivated but able to work as part of a team.
  • Good organizational and time-management skills.
  • Strong technology skills preferred – feel comfortable in a “technical” sales environment.
  • Working knowledge of Hubspot or other sales management software.

What we offer:

  • A job with a dynamic and experienced team of professionals
  • A company with an international outlook and a good market positioning
  • A fast growing company
  • Competitive remuneration

To apply, please send resume to [email protected].

Sales Engineer / Technical Support Engineer

As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and fixing NoTouch Desktop issues. You will troubleshoot the NoTouch Desktop platform in multiple types of virtual environments (Citrix, VMware, Microsoft) and take ownership of problem isolation, resolution, and bug reporting. To be successful in this role, you must be a motivated self-starter, able to work from both home and office, be committed to ongoing, self-education, possess strong customer service skills and have excellent technical problem solving skills.  

Your responsibilities:

  • Resolve customer problems via email, phone or occasionally via remote access
  • Maintain customer loyalty through integrity and accountability
  • Research customer issues in a timely manner and follow up directly with the customers with recommendations and action plans
  • Escalate cases to management and/or engineering team when necessary
  • Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for re-use throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
  • Learn as much about our products and ecosystem as you can!

Your profile:

  • A strong and enthusiastic commitment to resolving customer problems in a high quality and timely manner
  • Working knowledge of Linux systems
  • System administration skills
  • Detailed understanding of network architecture (TCP/IP, Routing, Firewalls)
  • Fundamental understanding of shell scripting
  • Some programming experience (especially in Python) is a plus, being able to basically understand source code
  • Experience in virtualized environments such as ESX/vSphere, Xen, AWS
  • Good written and verbal communication skills with a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Excellent interpersonal skills with the ability to maintain and be in control of customers under all circumstances
  • High energy, high integrity, grace under pressure – must be able to deal with difficult customer situations with professionalism
  • Fluent in English. If applying in Vienna, Austria, additionally fluent German communication skills required
  • Live close by our office so that you don’t mind commuting several days a week to the office, more often in the beginning
  • You are not opposed to occasional travel to see enterprise customers

Note: There are openings in both the San Francisco Bay Area, USA, and Vienna, Austria. Please specify which location you are applying for.

To apply, please send resume to [email protected].

There are no open roles at this time.

Contact us at [email protected] with your resume if you are interested in any of these positions. We currently do not sponsor US visas. We will NOT accept service providers or contract a company. No recruiters, please!

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