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iQor – VDI BPO Case Study

vdi and bpo

iQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia.

Nearly every industry iQor serves, from financial services to consumer electronics, is undergoing a massive amount of change. Through their unique customer engagement model, global scale and deep understanding of how to connect and integrate support ecosystems, iQor helps clients navigate and succeed in a changing landscape.

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“iQor is a global BPO Provider that has over 25,000 endpoints globally distributed. These endpoints pro- vide secure access for our Agent population, requiring minimal resources in the field. Leveraging NoTouch, iQor was able to extend the hardware devices by provid- ing a secure, modern operating system that is fully supported by VMware View Horizon infrastruc- ture. We are now able to effectively manage these devices providing near real-time reporting and updating capabilities. In addition this solution was extended to our work at home users, providing a equivalent experience for both on-premises and work at home user base.”

– John O’Malley, Vice President at iQOR

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